How does the AI Receptionist know what to say?

It reads from your knowledge base. Add articles, FAQs, and policies — the AI uses them automatically.

Can it transfer calls to humans?

Yes. When the AI can't resolve a request, it transfers to a live agent with the full conversation context attached.

What's the difference between this and Zendesk Talk?

Zendesk Talk starts at $50/agent/month. Our AI Receptionist is included in Professional plan and uses the same knowledge base as your chat widget.

Can it book meetings automatically?

Yes. The AI can connect to your calendar and schedule appointments during the call.

AI Receptionist

AI Receptionist
runs in the same customer workspace.

The AI Receptionist uses your knowledge base to answer customer calls automatically — handling FAQs, booking appointments, and escalating to humans when needed.

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Shared support inbox with customer context, AI draft, and source panels

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Capabilities

Key features and functions.

Use cases

Common ways teams use this.

FAQ answers

Common questions from buyers.

Capabilities

What this feature can do for your team.

24/7 Phone Coverage

Never miss a call. AI answers even at 3am, on weekends, and during peak times.

Same Knowledge Base as Chat

Uses the exact same content that powers your chatbot — no duplicate content management.

Transfer with Context

When AI can't help, transfers to a human agent with full conversation history attached.

Book Meetings

Automatically schedules appointments in your calendar system.

IVR Menu Flows

Custom phone trees: 'Press 1 for sales, 2 for support, 3 for billing.'

Voice Cloning

Custom voice samples for brand-consistent phone interactions.

Use cases

How different teams put this feature to work.

Inbound customer service callsSales qualification callsAppointment schedulingFAQ answeringAfter-hours coverageLead qualification before human call

Common questions

Common questions about this feature from buyers and users.

Try it free

Start with your site's content. No credit card required.

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AI Receptionistruns in the same customer workspace.

01How does the AI Receptionist know what to say?

02Can it transfer calls to humans?

03What's the difference between this and Zendesk Talk?

04Can it book meetings automatically?

AI Receptionist
runs in the same customer workspace.