Which channels are supported?

Chat, email, WhatsApp, Facebook Messenger, Instagram DMs, Telegram, and SMS.

Can AI draft replies?

Yes. AI reads from your knowledge base and drafts responses. Agents review and send.

Shared Inbox

Shared Inbox
runs in the same customer workspace.

Stop switching between tools. Every customer conversation — from any channel — lands in one inbox where your team can respond faster and track resolution.

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Shared support inbox with customer context, AI draft, and source panels

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Capabilities

Key features and functions.

Use cases

Common ways teams use this.

FAQ answers

Common questions from buyers.

Capabilities

What this feature can do for your team.

All Channels

Chat widget, email, WhatsApp, Facebook, Instagram, Telegram, SMS — unified view.

Real-time Updates

Socket.IO-powered live messaging. See typing indicators, read receipts, and agent presence.

AI Drafts

AI drafts responses from your knowledge base. Agents approve or edit.

Assignment & Routing

Rules-based routing, round-robin, and manual assignment.

CSAT Surveys

Automated satisfaction surveys after resolution.

SLA Tracking

Visual indicators for conversations approaching breach.

Use cases

How different teams put this feature to work.

Customer supportSales inquiriesTechnical supportBilling questionsOnboarding supportGeneral inquiries

Common questions

Common questions about this feature from buyers and users.

Try it free

Start with your site's content. No credit card required.

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Shared Inboxruns in the same customer workspace.

01Which channels are supported?

02Can AI draft replies?

Shared Inbox
runs in the same customer workspace.