Can I have both internal and public articles?

Yes. Articles can be private for agents only, public for customers, or accessible via SSO/password.

How does AI use the knowledge base?

AI reads articles to draft chatbot responses and support agent replies.

Knowledge Base

Knowledge Base
runs in the same customer workspace.

Create once, publish everywhere. The knowledge base powers AI responses, agent replies, and self-serve help sites.

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Shared support inbox with customer context, AI draft, and source panels

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Capabilities

Key features and functions.

Use cases

Common ways teams use this.

FAQ answers

Common questions from buyers.

Capabilities

What this feature can do for your team.

Internal + Public

Agent-only wikis and customer-facing articles from the same source.

AI Content Suggestions

AI suggests articles based on unanswered support questions.

Version History

Track changes, restore previous versions, manage drafts.

Multi-language

Publish articles in multiple languages for global audiences.

Content Studio

Import from Notion, Zendesk, WordPress and other sources.

Use cases

How different teams put this feature to work.

Agent training materialsCustomer self-serviceProduct documentationPolicy and procedure guidesFAQ sections

Common questions

Common questions about this feature from buyers and users.

Try it free

Start with your site's content. No credit card required.

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Knowledge Baseruns in the same customer workspace.

01Can I have both internal and public articles?

02How does AI use the knowledge base?

Knowledge Base
runs in the same customer workspace.