Canned Responses

Canned Responses
runs in the same customer workspace.

Save time with ready-made responses. Organize by category, use variables for personalization, and insert with keyboard shortcuts.

Shared support inbox with customer context, AI draft, and source panels
Capabilities
5
Key features and functions.
Use cases
4
Common ways teams use this.
FAQ answers
2
Common questions from buyers.
Capabilities
What this feature can do for your team.
Organized Categories

Group responses by topic, channel, or team.

Rich Text & Variables

Include formatting, images, and dynamic placeholders.

Keyboard Shortcuts

Insert responses with slash commands or custom shortcuts.

Usage Analytics

Track which responses are used most and where to improve.

Team Collaboration

Propose, review, and approve new responses as a team.

Use cases
How different teams put this feature to work.
Common support questionsOnboarding messagesBilling explanationsProduct feature explanations
Common questions
Common questions about this feature from buyers and users.

Try it free
Start with your site's content. No credit card required.