Can macros send Slack messages?

Yes. Configure Slack notifications with custom messages and channel routing.

How do I trigger a macro?

Triggers include conversation events (new message, status change), time-based (after X hours), or manual.

Macros

Macros
runs in the same customer workspace.

Create multi-step automations that handle complex tasks automatically. Trigger on events, conditions, or schedules.

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Shared support inbox with customer context, AI draft, and source panels

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Capabilities

Key features and functions.

Use cases

Common ways teams use this.

FAQ answers

Common questions from buyers.

Capabilities

What this feature can do for your team.

Multi-step Workflows

Chain actions like tagging, notifying, assigning, and updating.

Conditional Logic

Branch automation based on conversation data, tags, or customer attributes.

Trigger-based

Fire macros on conversation events, time triggers, or manual activation.

Notifications

Send Slack messages, emails, or webhooks to external systems.

Execution Logs

Audit trail of all macro executions with success/failure status.

Use cases

How different teams put this feature to work.

Auto-assign by topicSLA breach escalationCustomer milestone follow-upsTag and segment workflows

Common questions

Common questions about this feature from buyers and users.

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Macrosruns in the same customer workspace.

01Can macros send Slack messages?

02How do I trigger a macro?

Macros
runs in the same customer workspace.